Support
Tell us what happened.
For a broken product link, incorrect retailer fact, privacy request, or crawler opt-out, email the operator. Include “Vibe B2C” and, when available, your Vibe session identifier. Do not include one-time codes, your full mobile number, payment information, medical information, or identity documents.
Mobile number and account access
Vibe cannot change the number on an existing profile. If you can still receive codes on your current number, continue signing in with it. If you lose access to that number, your old profile cannot be transferred or recovered. Sign out if you are still signed in, then start a new profile with a new number. Never send an OTP, full mobile number, or identity document by email.
Product results
Vibe verifies price, availability and the final retailer domain immediately before display. If the retailer changes afterward, rely on the retailer page and send the affected product title and retailer domain so the issue can be reviewed.
Delete your data
Use “Delete my Vibe data” under Help & Privacy in the profile menu for immediate self-service deletion. If that control fails, contact support before clearing this browser’s storage so the anonymous identifier remains available for troubleshooting.
Retailer requests
Retailers can request exclusion or report crawler concerns through the same form. Confirmed domains are added to the production policy list.